We're here to help. Choose the right option below and we'll get back to you as soon as possible.


General Enquiries Questions about MasterG, our platform, onboarding, pricing, or how we work.

  • Email: sales@masterg.ai
  • Phone: +91 99903 18880
  • Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Vendor Support Help with orders, deliveries, payments, returns, refunds, invoices, or account access.

  • In-app: Help Center → Raise a Ticket
  • Email: support@masterg.ai
  • Phone: +91 99903 18880
  • Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Tip: For faster resolution, include your registered phone number, order ID, and invoice number in your ticket or email.


Partner Programme Enquiries Interested in becoming a MasterG Partner and operating a supply hub or dark store in your area?

  • Email: partners@masterg.ai
  • Phone: +91 99903 18880
  • Apply: masterg.ai/partners/apply

Privacy & Data Requests Requests to access, correct, or delete personal data, or withdraw consent where applicable.

  • Email: privacy@masterg.ai
  • Subject line: "Data Request" or "Data Deletion Request"
  • Response time: Within 30 days of receiving your request

Legal & Compliance Legal notices, compliance matters, or regulatory enquiries.

  • Email: legal@masterg.ai

Reporting Misuse or Fraud If you suspect fraud, account misuse, or illegal activity on the platform.

  • Email: fraud@masterg.ai
  • In-app: Help Center → Report an Issue

Registered Office MasterG Retail Private Limited 655-A/4/084, Plot No. 38, Gayatri Puram, Adil Nagar, Vikas Nagar, Lucknow, Uttar Pradesh 226022, India